satellite wide outage 9/3/14

Posted on September 4, 2014 - (4 years ago)

a note from the folks at Clear Channel Satellite

 

Last night  at approximately 10:56p ET we had a component on an encoder card burn up which effected the entire XDS MUX –A chassis. Approximately  11:01p we had the system switched to the redundant MUX –B chain, the outage was about 5 minutes in duration. We have since corrected the issue with MUX-A but will remain on MUX –B until a further date. We have had some calls from different networks reporting some receivers are locked but not receiving audio. The fix has been a soft reboot or a power cycle. “Hard power cycles will sometimes create a CF error which will need to be repaired.”

 

Email me if there are any questions.

 

Matt Hebert I Sr. Technical Support Specialist I Clear Channel Satellite Services

( 303-925-1708 )

* 76 Inverness Drive East | Suite B I Englewood I Colorado I 80112