Posted on March 5, 2018 - (4 months ago)

Here’s an alternate list to be used ONLY if you can’t get through on the normal numbers.

  

 

Westwood One XDS TOC

(X-Digital Systems Transmission Operations Center)

Contact List Update 2018

 

24-Hour Transmission Operations Center (TOC):

914-908-3220

toc.purchase@westwoodone.com

 

Emergency backup numbers if you hear silence or a fast busy signal on the above number:

Only answered when the above 3220 number is out of service

914-305-9843

914-305-9844

 

Emergency backup cell phone in XDS TOC:

Only answered when the above 3220 number is out of service

917-514-2195

 

Westwood One XDS Technical Services:

For technical help with your XDS receiver from 9 AM to 7 PM, Monday to Friday

914-908-3210, or 888-435-7450 option 1 option 4

techservices@westwoodone.com

Posted on February 26, 2018 - (5 months ago)

The local play server had an issue that prevented playout of the show. It was repaired.

The interruption was from 9pm until approximately 9:22pm eastern.

We apologize for any inconvenience this caused.

USRN ENG.

Posted on November 28, 2017 - (8 months ago)

The final migration from AMC-18 to SES-11 was completed this morning at approximately 6:08am EST and lasted about a minute.

Although it was slated as a “seamless” transition, you may have had a brief interruption on your XDS receiver during that time.

If you did experience a very brief outage during this time, we apologize for that and

No further changes are expected at this time.

Normal operation of your receiver should have continued. If  you have any issues with your receiver, do not hesitate to contact us.

 

USRN ENGINEERING

Posted on November 26, 2017 - (8 months ago)

On Sunday November 26th from 7:24pm to 10pm EST the computer sending the relay information froze,

stopping the relay commands from flowing correctly.

We were able to correct the problem and now we are  operating with normal closures.

We apologize for any inconvenience this caused.

 

USRN ENGINEERING